How can we help?

I need help making a submission

The Federal Housing Advocate greatly values your time and would like to hear from you.

If you need help filling out the submission form, or are unable to make a submission online, please call 1-888-214-1090.

We would be happy to help answer any questions and we can assist you by telephone to complete your submission.

I need an accessibility accommodation to make a submission

The Federal Housing Advocate greatly values your time and would like to hear from you.

For accessibility or other accommodations, please call 1-888-214-1090 and let us know how we can assist you.

The Housing Submission form is available in a printable format in the following Indigenous Languages: Oji-Cree, Plains Cree, Michif, Innu, Micmac, Inuktitut (North Baffin). If you would like a copy, please let us know by writing to us at FHAsubmission-DFLsoumission@chrc-ccdp.gc.ca or call 1-888-214-1090.

I need help right away with a housing problem that’s happening to me

You are probably here because you’re experiencing a problem with your housing – we’re sorry to hear that this is happening. Please note that the Federal Housing Advocate does not help with individual concerns or disputes.

  • If you are seeking assistance regarding a housing rights dispute or concern, we invite you to contact the United Way 211 service.
    • 211 is a non-emergency helpline for essential social services, community organizations, health and government programs. It helps people navigate these programs and services quickly and easily.
    • Their Housing services include: help finding housing, health-related temporary housing, home improvement for accessibility, home ownership, housing expense assistance, tenant and landlord support, legal clinics, and supportive and transitional housing, among others.
    • You can visit the 211 website here: www.211.ca
  • If you are in an emergency situation where you are at risk of harm, please dial 911.
I want to file an individual complaint about my housing

You are probably here because you’re experiencing a problem with your housing – we’re sorry to hear that this is happening. Please note that the Federal Housing Advocate cannot help with individual concerns or disputes.

  • If you believe that you have experienced discrimination, you may be able to file a complaint with the Canadian Human Rights Commission. For more information please click here: https://www.chrc-ccdp.gc.ca/en/complaints/make-a-complaint
  • If you are facing discrimination related to your housing, please visit here to file a complaint with the human rights commission in your province or territory
  • If you need help with an individual problem, you will need to go to your provincial or territorial mechanism for resolving landlord-tenant disputes
  • If you are seeking assistance regarding a housing rights dispute or concern, we invite you to contact the United Way 211 service.
    • 211 is a non-emergency helpline for essential social services, community organizations, health and government programs. It helps people navigate these programs and services quickly and easily.
    • Their Housing services include: help finding housing, health-related temporary housing, home improvement for accessibility, home ownership, housing expense assistance, tenant and landlord support, legal clinics, and supportive and transitional housing, among others.
    • You can visit the 211 website here: www.211.ca
I have questions about housing in Canada or the Federal Housing Advocate

Please consult our Frequently Asked Questions section

I want to contact the Federal Housing Advocate

If you have questions or would like more detailed information about the Federal Housing Advocate, please contact us: housing-logement@chrc-ccdp.gc.ca.

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